/channels/news_feeds/all/term/University%20of%20South%20Florida/rss en /channels/channels/news/bots-feelings-study-explores-how-human-customers-react-ai-chatbots-emotions-344246 <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p>Artificial intelligence chatbots that show positive feelings — such as adding an “I am excited to do so!” or a few exclamation marks — do not necessarily translate into positive reactions or contribute to higher customer satisfaction, according to a recent study by researchers from the University of South Florida, the Georgia Institute of Technology and ����ֱ��.</p></div></div></div><div class="field field-name-field-primary-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img class="no-float" src="/channels/files/channels/styles/wysiwyg_medium/public/channels/image/gettyimages-1245955129.jpg?itok=MkWnvrYZ" width="160" height="107" /></div></div></div><div class="field field-name-field-published-date field-type-datestamp field-label-hidden"><div class="field-items"><div class="field-item even"><div class="custom-multi-date"><div class="multi-date first"><span class="label">Published: </span><span class="day">15 </span><span class="month">December </span><span class="year">2022</span></div></div></div></div></div> Thu, 15 Dec 2022 14:12:17 +0000 webfull 185372 at /channels