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Dynamic pricing algorithms set the prices we pay online—and few rules govern how they work. Even if an algorithm doesn’t ostensibly consider race at all, research shows that it can be biased and discriminatory on the basis of race, as well as gender, economic level, and other personal information openly gathered from consumers.

Classified as: delve, Thought Leadership, Bensadoun School of Retail Management
Published on: 19 May 2022

What do Cirque du Soleil, American Airlines, and Canadian Tire have in common? They’ve all shifted their perspective on the value of Information Technology. On the Delve podcast, Desautels Faculty of Management Professor Alain Pinsonneault discusses how the overall mindset towards Information Technology’s value is changing, especially in times of broader turbulence like the COVID pandemic.

Classified as: delve, Thought Leadership, Alain Pinsonneault, Information Systems (T)
Published on: 12 May 2022

Fast fashion is a rapidly expanding subsection of an already environmentally problematic industry. What does a truly sustainable fashion industry model look like—and will customers buy it?

Classified as: delve, Thought Leadership, Javad Nasiry, Operations Management (T), Sustainability
Published on: 5 May 2022

What can be done when healthcare leaders say that they simply can't work anymore? On Delve’s The "New Normal" podcast, Dr. Martin A.

Classified as: delve, Thought Leadership, International Masters for Health Leadership (IMHL), IMHL Alumni, Graduate Certificate in Healthcare Management (GCHM)
Published on: 14 Apr 2022

The complex issue of authenticity at work isn’t only about people within an organization—it’s connected to the organization’s own integrity, including policies on equity, diversity, and inclusion. The value of authenticity for employees, customers and clients, and management is linked to a diversity of people and innovative ideas suited to today’s world.

Classified as: delve, Thought Leadership, Patricia Hewlin, Organizational Behaviour (T), Sustainability
Published on: 7 Apr 2022

Today’s consumers demand and expect a wealth of choices in everything from sneakers to potato chips, but while large product lines provide abundance and variety, they don’t always result in sales—and can even take away from a company’s bottom line. In new marketing research, Desautels Professor Demetrios Vakratsas explores breadth and depth in product lines to determine their role in consumer choice-making today.

Classified as: delve, Thought Leadership, Demetrios Vakratsas, Marketing
Published on: 31 Mar 2022

How have some healthcare organizations maintained stability and trust during the COVID-19 pandemic? On Delve’s The "New Normal" podcast series, Dr. Lynn Mikula (IMHL'21), the Vice President, Chief of Staff, and Chief Medical Executive of the Peterborough Regional Health Centre and a graduate of Desautels Faculty of Management International Masters for Health Leadership discusses lessons learned from the pandemic and the importance of embracing flexible social structures and psychological safety in the face of wide-scale change.

Classified as: delve, Thought Leadership, IMHL Alumni, International Masters for Health Leadership (IMHL), alumni
Published on: 17 Feb 2022

Risk is a fact of life in business—it’s also an ever-present reality in times of war. Wars and armed conflicts embroil 60% of the developing world, and now Ukraine and Russia, posing a constant threat to commodity production, the flow of international supply chains, and the economic lifeblood of these nations.

Classified as: delve, Thought Leadership, Juan Serpa, Operations Management (T), Sustainability
Published on: 17 Mar 2022

Narrative theory is about looking at worlds, from their construction and governance to the real people living within them. This perspective is useful for understanding the complexities of not only literature, but the mechanisms of medicine, law, management, and economics. In the process, questions arise around established paradigms—the answers have the potential to bring about concrete disciplinary, practical, and policy-oriented outcomes.

Classified as: delve, Thought Leadership, Lindsay Holmgren, Strategy and Organization (C)
Published on: 11 Mar 2022

On Delve’s The "New Normal" podcast series, Professor Warut Khern-am-nuai from the Desautels Faculty of Management at ±«ÓăÖ±˛Ą joins journalist Dave Kaufman to discuss the data behind pandemic buying and how retailers can use an Artificial Intelligence framework to react in real time to unexpected fluctuations in consumer purchasing.

Classified as: delve, Thought Leadership, Warut Khern-am-nuai, Information Systems (T)
Published on: 17 Feb 2022

What do “ideal workers” look like today? New research explores the history of gender differences in work and points to a more equal—and genuinely ideal—future of work for all.

Classified as: delve, Thought Leadership, Organizational Behaviour, Sustainability
Published on: 3 Feb 2022

At first the operating room appears to be missing its surgeon—in the surgeon’s place, a robot, surgical tools at the ready, towers over the patient. Surgical robotic technology is specialized in design and purpose, yet in practice it illuminates more universal insights into how the introduction of new technologies spurs changes to people’s embodied actions, causing both intended and unexpected impacts.

Classified as: delve, Thought Leadership, Samer Faraj, Health Care, Focus on Health Care Management, Strategy and Organization (T)
Published on: 27 Jan 2022

Wikipedia has revolutionized the way that knowledge is produced and dramatically increased access to information. A closer look at the 300,000 active editors who contribute to Wikipedia’s millions of articles shows that they play a powerful role in shaping the world-wide information ecosystem, generating positive feedback loops that leave other topics in the dust, under-researched and unread. Their impact on the most visited educational resource on the planet affects us all.

Classified as: delve, Thought Leadership, Kai Zhu, Information Systems (T)
Published on: 13 Jan 2022

How we shop today certainly isn’t the same as it was before March 2020. The COVID-19 pandemic launched a swift if unsteady shift in shopping habits—and retailers quickly learned that adaptation was essential to survival. Today, a hybrid retail approach is leading the way to increased sales.

Classified as: delve, Thought Leadership, Mehmet Gumus, Operations Management (T)
Published on: 16 Dec 2021

Carbon emissions from a typical company’s supply chain are on average 5.5 times that of direct emissions, including from facilities and company vehicles. In certain sectors such as retail and food & beverage, that ratio goes up to 10 or 20 times. Reducing the environmental impact of supply chain emissions depends on both public pressure and government regulation.

Classified as: delve, Thought Leadership, Sanjith Gopalakrishnan, Operations Management (T), Sustainability
Published on: 2 Dec 2021

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