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Asking the right questions can help leaders understand their business

Published: 8 December 2023

After working in investment banking in Amsterdam, New York and Tokyo, Sarab Hans (MBAā€™00) returned to Canada to take the reins of the family business. Mississauga-based Hans Dairy specializes in South Asian dairy products, but Hans didnā€™t have experience in dairy food and beverage production and needed to learn about the manufacturing process. ā€œSometimes, when we come into a position where weā€™re expected to be a leader, we feel like we need to show we know everything,ā€ Hans says in interview with Food in Canada. ā€œBut when you donā€™t know everything, that is really the wrong way to approach it. So, I asked questions when I needed to. People were very helpful, and I was surprised at how forthcoming they were with information. This way, I built a connection with people. They knew that I was here not to dictate what was going on, but to build the business from the down up.ā€

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