Minerva for Guests - IT-announcements

RESOLVED: Problem accessing Lecture Recordings from myCourses

��ֱ�� — Mon, 16 Sep 2024 17:47:35 +0000

Update - September 16, 2024:
Lecture recordings are running normally once again.

Original announcement - September 16, 2024:

There is currently a problem accessing lecture recordings from myCourses. Note that the actual recording of lectures is not affected, and all recordings should become available to students once the issue is resolved. You can view the recordings by logging into VPN and then accessing the recording.

Changes to MCGILL ALERT! mobile device notifications

��ֱ�� — Tue, 10 Sep 2024 14:59:58 +0000

��ֱ��’s Emergency Notification System allows you to opt in your mobile device to receive alerts during time-sensitive situations and disruptions in the use of various buildings on campus.

In the past, some mobile phone carriers only allowed voice messages, not SMS text messaging. Today, all carriers support SMS, so we will switch all Emergency Notification System messaging to SMS for mobile phones starting September 18.

If your personal mobile device is configured to use text-to-speech, SMS notifications from ��ֱ�� will be read aloud.

Win Beats Headphones! Enter the IT Services Virtual Scavenger Hunt contest!

��ֱ�� — Fri, 06 Sep 2024 15:02:07 +0000

Welcome to a new term! The IT Services Virtual Scavenger Hunt is now open to all ��ֱ�� students for a chance to win Beats wireless headphones!

How to enter:

InfoEd is now available

��ֱ�� — Fri, 06 Sep 2024 12:26:00 +0000

UPDATE: InfoEd is once again available.

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ORIGINAL Message posted September 3, 2024

RESOLVED: Service disruption: Inbound telephone calls

��ֱ�� — Thu, 22 Aug 2024 14:45:27 +0000

This issue has been resolved.

��ֱ��'s telephone services are currently experiencing an unexpected outage affecting inbound calls. Please note that outbound calls are operating normally at this time.

This issue is a result of planned maintenance work conducted by Bell Canada. While no downtime was expected during this maintenance, an unforeseen complication has disrupted our inbound call services.

Secure version of Microsoft Copilot available to ��ֱ�� community!

��ֱ�� — Thu, 27 Jun 2024 18:01:50 +0000

��ֱ�� offers a secure version of Microsoft Copilot that protects our data, known as the Commercial Data Protection version. Microsoft Copilot, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge.

By engaging with an AI chatbot, Microsoft Copilot can:

Wi-Fi network: Action required for devices on iOS and MacOS to renew certificate

��ֱ�� — Tue, 18 Jun 2024 13:43:10 +0000

On Friday, June 21, the security certificate that secures authentication to ��ֱ��'s wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks will be renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner.

For Android and most Windows devices, the change will be seamless, and no action is required. However, devices that run iOS and MacOS will display a message prompting users to accept the new certificate.

IMPORTANT: Please review your MS ‘Public’ Teams group(s) before May 27, 2024

��ֱ�� — Fri, 17 May 2024 16:00:10 +0000

La version française suit.

The following is a message from ��ֱ�� IT Services.

ALL owners of "Public" MS Teams groups are required to audit their groups.

Omnivox decommissioning and transition to Qualtrics

��ֱ�� — Thu, 16 May 2024 18:03:51 +0000

New changes to the e-election platform!

We would like to advise you that the decision was made to replace the Omnivox solution with an existing, similar tool called Qualtrics. This will allow IT Services to streamline our solutions and reduce service duplication. In addition to this, the Qualtrics solution will bring enhanced features, improved data security, and a more user-friendly interface, all of which will significantly improve your e-election experience. The Qualtrics solution is now available upon request as of May 13, 2024.

IMPORTANT: Windows 11 Upgrade Rollout / Annonce de la mise à niveau vers Windows 11

��ֱ�� — Mon, 13 May 2024 19:28:03 +0000

La version française suit ci-dessous.

Exciting changes are coming your way! Windows 10 will be upgraded to Windows 11 on ICS-managed computers, bringing you enhanced features and performance. The upgrade will be rolled out gradually. Newly acquired devices will be pre-installed with Windows 11!

VPN Downtime Alert - Monday, April 29, between 5:00am-6:00am

��ֱ�� — Wed, 24 Apr 2024 18:03:23 +0000

VPN Downtime Alert: There will be a temporary interruption in VPN service on Monday, April 29, between 5:00 a.m. and 6:00 a.m. VPN access will not be available during this period.

We apologize for the inconvenience and thank you for your understanding.

Cartoon of the month

��ֱ�� — Fri, 12 Apr 2024 14:31:35 +0000

Cartoon caption: There's a lot of sensitive personal information on this flash drive so handle it with care!

Do you know where all your removable storage devices are (i.e., USB flash drives, external hard drives, DVDs)?

To protect sensitive information belonging to you or others: Ensure that your removable devices are kept in a safe location (i.e., locked in an office drawer, home or office location with restricted access, etc.).

It's now easier to request an IT Comms service!

��ֱ�� — Wed, 10 Apr 2024 14:40:54 +0000

Hello ��ֱ�� staff,

IT Comms is your one-stop shop for all communications needs. We now made it easy for you to submit a communication request, using an easy-to-fill-out form that ensures your request is in our hands quickly for a fast turnaround delivery. Please use this form instead of email or MS Teams to send your requests to our team, it will prevent your request from slipping through the cracks when your usual contact at IT Comm is on vacation or away for a few days.

IT Services' 2023 Annual Report now available!

��ֱ�� — Thu, 28 Mar 2024 19:54:23 +0000

Take a look back at IT Services’ achievements in 2023, another busy year of providing ��ֱ��’s nearly 50,000 students, staff, and faculty with a unified, secure, sustainable, and strategic digital experience. We invite you to read our Annual Report.