Reduced-Fare OPUS Card FAQ
Can I order this card if I don’t yet have a Quebec Permanent Code?
Yes! Your order can still be processed by the .ÌýÌý Note: If you have a Quebec Permanent Code, it will be sent to the STM along with the rest of your order.
Can I order my reduced-fare OPUS card before obtaining my ±«ÓãÖ±²¥ ID card?
New students will be able to order their in Minerva approximately 24 hours after obtaining their first ±«ÓãÖ±²¥ ID card. Returning students may order their card anytime thereafter, as their ±«ÓãÖ±²¥ photo on record will be sent to the along with the rest of their order. All students may also obtain their card directly at the .
How will my name will appear on my reduced-fare OPUS card?
The name on your will reflect the preferred first name you have recorded in Minerva (ie. your name as featured on your ±«ÓãÖ±²¥ ID card). If no preferred first name is listed for you, your legal first name will be used.
Is there an age limit to purchase the reduced-fare OPUS card for students?
To be eligible for a , students must be between 6 and 64 years old. Those 65 years of age or over are eligible for .
Can I order this card if I don’t have a Quebec address or phone number?
Your Quebec mailing address (including postal code) must be recorded in Minerva – and must be unexpired - in order for your order to be sent to the STM. That mailing address is also the place at which your will be sent once the STM has processed it. You must also have a valid phone number recorded in Minerva (under the Personal Menu).
Do I need to send in my own personal photo along with my order?
If you are ordering a in Minerva, the photo included in your order will be the same one that has already been used to produce your ±«ÓãÖ±²¥ ID card. You may alternatively order and obtain your card in person directly at the .
I lost my OPUS card, how can I order a new one?
For all lost OPUS cards, visit Ìýor the to obtain a replacement card.
I don’t have a credit card, how can I pay the $15 fee?
A valid VISA or Mastercard is required so as to order your via Minerva. If you do not have a credit card or would prefer to pay the fee using an alternate method, please visit .
I forgot to print my receipt, how can I obtain another?
If you did not print your receipt or provide an email address at which your receipt was to be sent to you, you will need to contact so as to obtain a copy.
Why didn’t my credit card payment go through?
For all issues pertaining to payment errors, contact your bank, or contact directly.
When will I receive my card?
The STM will mail your card to your mailing address on record within a few business days of your order. If after several business days, you still have yet to receive your , contact .
Do I have to replace my reduced-fare OPUS card each year?
Your is only valid for a single academic year, at most. If you are still eligible for reduced-fare transit, you must order a new reduced-fare OPUS card each year.
If I’m not yet registered full-time, can I still order my OPUS card?
You must be currently registered on a full-time basis so as to be eligible to order your .
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